Terms and Conditions

I. Introductory Provisions

1.1. These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of the company Aylindo s.r.o., identification number 11776056, with its registered office at Na Lucberku 263, Králův Dvůr, 267 01, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 354404 (hereinafter referred to as the “Seller”) regulate, in accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter also referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the Seller’s online store. The online store is operated by the seller on a website located at the internet address www.woofney.cz/en (hereinafter referred to as the “website”), through the website interface (hereinafter referred to as the “web interface of the store”).

1.2. The terms and conditions were prepared in accordance with the provisions of Act No. 89/2012 Coll., the Civil Code, as amended and in accordance with Act No. 634/1992 Coll., on Consumer Protection, as amended, and do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods as part of their business activity or as part of their independent profession. For the purposes of these terms and conditions, the buyer is understood to be a consumer within the meaning of the provisions of § 419 of the Civil Code (i.e. “A consumer is any person who, outside the scope of his business activity or outside the scope of the independent exercise of his profession, concludes a contract with an entrepreneur or otherwise deals with him.”)

1.3. The provisions of the Terms and Conditions are an integral part of the purchase contract. Provisions deviating from the Terms and Conditions may be agreed in the purchase contract, and such deviating provisions in the purchase contract take precedence over the provisions of the Terms and Conditions. Relations not regulated by the purchase contract and the Terms and Conditions are governed by the legal order of the Czech Republic, in particular the provisions of Act No. 89/2012 Coll., the Civil Code, as amended, and the provisions of Act No. 634/1992 Coll., on Consumer Protection, as amended.

1.4. The wording of the Terms and Conditions may be changed or supplemented by the Seller. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the Terms and Conditions. The seller will publish information about changes or additions to the terms and conditions on its website without undue delay after the adoption of the relevant change or addition.

1.5. By making a purchase through the e-shop, the buyer expresses his consent to the use of distance communication means when concluding a purchase contract, since otherwise it would not be possible to establish a mutual contractual relationship.

II. User account

2.1. Based on the buyer's registration on the website, the buyer can access his user interface. From his user interface, the buyer can order goods without having to repeatedly fill in his personal data (hereinafter referred to as the "user account"). If the store's web interface allows it, the buyer can also order goods without registering directly from the store's web interface.

2.2. When registering on the website and ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller and the seller is not liable for any damage caused to the buyer as a result of incorrect or untrue data.

2.3. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account, and is not entitled to allow the use of the user account by third parties. The Seller is not liable for any damage caused to the Buyer as a result of a breach of the obligation of confidentiality or as a result of the user account being made available to a third party.

2.4. The Seller may cancel the user account, in particular if the Buyer does not use his user account for more than 360 days, uses it in violation of the provisions of these Terms and Conditions (falsely stated data, breach of the obligation of confidentiality, making the user account available to third parties) or in the event that the Buyer breaches his obligations under the purchase contract (including the Terms and Conditions).

2.5. The Buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

III. Information before the conclusion of the contract (Sections 1811 and 1820 of the Civil Code) and information within the meaning of Section 1826 of the Civil Code

3.1. The seller shall inform the consumer of the following before making a binding offer in accordance with the provisions of Section 1811 and Section 1820 of the Civil Code, as well as within the meaning of Section 1826 of the Civil Code:

• the costs of means of distance communication (in particular internet connection, telephone calls) do not differ from the basic rate; the costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract shall be borne by the buyer himself;
• except for the situation foreseen in Article 5.6 of the Terms and Conditions, the seller shall not require the consumer to pay an advance payment or other similar payments;
• the seller shall not conclude contracts whose subject matter is repeated performance or contracts for an indefinite period;
  information about the goods and a description of their main characteristics are always provided on the web interface of the store for the relevant goods;
• the prices of the goods, or the method of their calculation, are provided on the web interface, including all taxes and related fees stipulated by law;
• the costs of delivering the goods are provided on the web interface of the store as part of the process of concluding a purchase contract and are always provided separately from the price of the goods. The seller points out that the stated costs apply only in cases where the goods are delivered within the territory of the European Union;
• the method of payment and the method of delivering the goods are chosen by the buyer as part of the process of concluding a purchase contract from the options presented;
• the rights arising from defective performance, as well as other conditions for exercising these rights, are regulated in these terms and conditions and in the Complaints Procedure, which is available on the store's website.
• the seller provides a quality guarantee only in cases where the period for which the item can be used is stated on the goods sold, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legal regulations. In such a case, the warranty period begins on the day the buyer takes over the goods. The warranty period is extended by the period during which the buyer was unable to use the goods due to their warranty repair;
• the buyer has the right to withdraw from the contract without giving a reason within a period of fourteen days from the date of taking over the goods and in the case of a contract whose subject matter is several types of goods or the delivery of several parts, the buyer is entitled to withdraw from the contract within a period of fourteen days from the date of taking over the last delivery of goods. The withdrawal period is deemed to have been observed if the consumer sends a notification during the period that he is withdrawing from the contract. Detailed conditions for exercising the right of withdrawal are set out in Article 8 of the Terms and Conditions;
• the buyer cannot withdraw from the contract:
  • the supply of goods, the price of which depends on fluctuations in the financial market independent of the seller's will and which may occur during the withdrawal period;
  • delivery of goods that have been modified according to the wishes of the buyer or for his person
  • delivery of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery;
  • delivery of goods in a sealed package that the buyer has removed from the package and cannot be returned for hygiene reasons;
    a veterinary medicinal product. A veterinary medicinal product is any substance or combination of substances intended for the treatment or prevention of disease in animals. What can be classified as medicinal products is defined by Decree No. 228/2008 Coll., on registration. These products include, for example, antiparasitics.
• in the event of withdrawal from the contract, the buyer will bear the costs associated with returning the goods and, if it is a contract concluded via a means of distance communication, the costs of returning the goods if the goods cannot be returned by normal postal means due to their nature;
• the purchase contract and the terms and conditions are drawn up in the English language. The purchase contract can be concluded in the English language;
• the purchase contract, including the terms and conditions, is archived by the seller in electronic form for the period specified by the relevant legal regulations and is not accessible;
• the individual technical steps leading to the conclusion of the contract are described in these terms and conditions, including the possibility of detecting and correcting errors that occurred when entering data before placing an order (Article 2 and Article 4 of the terms and conditions);
• the seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code;
• the seller reserves the right to refuse to accept the order/conclude the purchase contract.

IV. Conclusion of the purchase contract

4.1. The web interface of the store contains information about the goods, including the prices of individual goods, the costs of transporting the goods and additional fees for cash on delivery. The prices of the goods are listed including all fees. The prices of the goods remain valid for the period when they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.

4.2. The web interface of the store also contains information about the costs associated with packaging and delivery of the goods, and about the method and time of delivery of the goods. The information about the costs associated with packaging and delivery of the goods listed in the web interface of the store applies only in cases where the goods are delivered within the territory of the European Union. In the case where the seller offers free transport of the goods, the prerequisite for the right to free transport of the goods is the payment of the minimum total purchase price of the transported goods in the amount specified in the web interface of the store. In the event of a partial withdrawal from the purchase contract by the buyer and the total purchase price of the goods for which the buyer has not withdrawn from the contract does not reach the minimum amount required for the right to free shipping of the goods pursuant to the previous sentence, the buyer's right to free shipping of the goods ceases and the buyer is obliged to pay the seller for the shipping of the goods.

4.3. To order the goods, the buyer inserts the ordered goods into the electronic shopping cart of the store's web interface by clicking on the option (button) "Add to cart". After placing the goods in the cart, the message "Added to cart" will be displayed on the screen, and at the same time, the buyer decides to continue shopping by selecting other products by clicking on the "Back to shopping" button or by clicking on the "Go to cart" button or the cart icon in the upper right corner of the web interface to continue ordering the goods in the cart. After the buyer confirms the selection of goods, he goes to the next page "Shipping and payment", where he chooses the method of transportation and the method of payment. The buyer then continues to the page "Delivery information", where he fills in the required information, including the address for delivery of the goods. The buyer sends the order to the seller by clicking on the "Confirm order" button. The order form contains in particular information about:

• the ordered goods;
• the price of the goods, or the method of its calculation, including all taxes and fees;
• the method of payment for the purchase price of the goods (payment method);
• information about the required method of delivery of the ordered goods and information about the costs associated with the delivery of the goods
• basic information about the buyer (name, surname, billing and delivery address, e-mail, telephone), which the buyer is obliged to fill in to successfully complete the order (hereinafter collectively referred to as the "order").

4.4. Before sending the order to the seller, the buyer is allowed to check and change the input data that the buyer has entered into the order, including with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Confirm order" button. The data specified in the order are considered correct by the seller. The seller will immediately confirm receipt of the order to the buyer by e-mail, to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "buyer's e-mail address").

4.5. As part of the process of ordering goods, the buyer moves through the "Back" option (button). At the same time, the buyer can use the services of the online operator at the relevant phone number or via live chat during the order filling process. After sending the order, the buyer is not allowed to change the data that he has entered into the order, in particular to change the goods, shipping or payment method. The data provided in the order is considered correct by the seller. In the event of incorrect data, the buyer is obliged to contact the seller by e-mail or telephone.

4.6. The order also includes these terms and conditions, which the buyer is obliged to familiarize himself with in detail before completing the order. The provisions of the terms and conditions are an integral part of the purchase contract and by sending the order the buyer confirms that he understands the content of the purchase contract and these terms and conditions.

4.7. The seller shall immediately confirm receipt of the order to the buyer by e-mail, to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "buyer's e-mail address"). The seller is always entitled, depending on the nature of the order (in particular, a higher quantity of goods, a higher value of goods, a higher total purchase price of goods, higher expected shipping costs, demand for goods that are less easily available or not commonly ordered, ...), to ask the buyer for additional confirmation of the order (for example, in writing, by e-mail, by telephone). In such a case, the purchase contract is concluded only upon additional confirmation of the order by the buyer and at the same time the seller is entitled to request the buyer to pay an advance payment of up to the full purchase price for the goods in accordance with Article 5.6 of the Terms and Conditions.

4.8. The contractual relationship between the seller and the buyer arises (the purchase contract is concluded) upon delivery of the notification of acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address specified in the process of ordering the goods. The notification of acceptance of the order is concluded by the purchase contract, unless the notification requires additional confirmation from the seller in accordance with Article 4.5. of these Terms and Conditions. In such a case, the purchase contract is concluded only upon additional confirmation of the order by the buyer.

4.9. By the purchase contract, the seller undertakes to deliver to the buyer the goods that are the subject of the purchase, as well as the documents that relate to the goods and enable the buyer to acquire ownership of the goods, and the buyer undertakes to take over the goods and pay the seller the purchase price. If it follows from the contract or the nature of the subject of the purchase that the quantity is determined only approximately, the seller shall determine the exact quantity.

4.10. The buyer acquires ownership of the goods only upon full payment of the purchase price, or upon acceptance of the goods, if the purchase price was paid before delivery of the goods. Unless otherwise agreed in the purchase contract or these terms and conditions, the risk of damage to the goods always passes to the buyer at the moment of acceptance of the goods, or at the moment when the buyer refuses to accept the goods that the seller has allowed him to handle.

4.11. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer.

V. Price of goods and payment terms

5.1. The buyer can pay the price of goods according to the purchase contract and any costs associated with the delivery of goods to the seller in the following ways:

• cashless via the PayU payment system;
• in the case of an order in EUR, to the seller's account no. 2702034087/2010, IBAN: CZ83 2010 0000 0027 0203 4087, SWIFT/BIC: FIOBCZPPXXX maintained at Fio Banka, a.s. (hereinafter referred to as the "seller's account");

5.2. Together with the purchase price, the buyer is also obliged to pay the seller any costs associated with packaging, delivery of goods and cash on delivery in the agreed amount, the exact amount of which depends on the method of delivery (delivery) of the goods chosen by the buyer and the method of payment of the purchase price of the goods chosen by the buyer and is communicated to the buyer no later than before sending the order.

5.3. Except for the provisions of Article 5.6 of the Terms and Conditions regarding the obligation to pay a deposit for the goods up to the amount of the purchase price of the goods in advance, the seller does not require a deposit or other similar payment from the buyer.

5.4. In the case of non-cash payment by bank transfer, the purchase price is payable within 5 business days of concluding the purchase contract. In the case of payment via the PayU payment system, the purchase price is payable upon completion of the order.

5.5. In the case of non-cash payment by bank account, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller's account under the correct variable symbol.

5.6. In the case where non-cash payment of the purchase price is chosen, the seller is not obliged to deliver the goods before payment of the full purchase price. In cases where the seller is entitled to request additional confirmation of the order from the buyer (Article 4.5.), the seller is entitled to request payment of an advance payment for the goods up to the amount of the full purchase price before sending the goods to the buyer, regardless of the method of delivery of the goods chosen by the buyer. In such a case, the seller is not obliged to deliver the goods before payment of the advance payment.

5.7. The prices of the goods remain valid for the period during which they are placed on the web interface of the store. This does not limit the seller's ability to conclude a purchase contract under individually agreed conditions. Any discounts on the price of the goods provided by the seller to the buyer cannot be combined with each other.

5.8. If it is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice to the buyer regarding payments made on the basis of the purchase contract. The seller is not a payer of value added tax. The tax document - invoice will be issued by the seller to the buyer after payment of the price of the goods and the buyer can download it from the user interface. The buyer expressly agrees to the possibility of sending a tax document in electronic form (instead of a document in written form) to his email address.

5.9. The seller reserves the right of ownership to the item, and therefore the buyer becomes the owner only upon full payment of the purchase price. In the event of cancellation of the order or part thereof by the seller (e.g. the goods are sold out), the money or the relevant part thereof is immediately sent back to the account number from which it was transferred, unless otherwise agreed.

VI. Delivery of goods, handover and acceptance of goods

6.1. The seller shall fulfill the obligation to hand over the goods to the buyer if he allows him to handle the goods at the place of performance and within the delivery period he shall notify him of this by e-mail to the buyer's e-mail address specified in the process of ordering goods, registering a user account, or otherwise communicated to the buyer. The delivery period is 10 working days from the receipt of the order by the seller, or 10 working days from the payment of the purchase price, if its payment is to be made before the handover of the item, except for situations where the goods are sold to order. In this case, the delivery period is determined separately after prior agreement with the customer.

6.2. Depending on the chosen method of delivery of the goods, the place of performance is the seller's registered office (personal collection) or the place specified by the buyer in the order as the place where the goods are to be sent (place of destination). If the seller is to ship the goods, the seller shall deliver the goods to the buyer by handing over the goods to the buyer by the carrier carrying out the transport, this does not apply if the carrier has been designated by the buyer without being offered to him by the seller - in such a case, the goods are delivered (transferred) by the seller to the buyer by handing over the goods to the first carrier for transport for the buyer, at which time the buyer is also allowed to exercise rights against the carrier.

6.3. The costs of delivery, as well as any costs associated with the packaging of the goods, are agreed upon at the time of ordering the goods, the prices are stated in the order and in the confirmation of receipt of the order sent to the buyer and are payable together with the purchase price.

6.4. In the event that the method of transport or the carrier carrying out the transport is agreed upon based on a special request by the buyer, the buyer bears the risk of damage to the goods during transport of the goods and any additional costs associated with this method of transport.

6.5. If it is not agreed how the goods are to be packed, the seller will pack the goods according to custom; if not, then in a manner necessary for the preservation and protection of the goods. The seller will prepare the goods for transport in the same manner.

6.6. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier. If the buyer nevertheless accepts the damaged shipment, he is obliged to describe the defect(s) in the shipment acceptance report, otherwise he cannot invoke claims for damage to the shipment during transport.

6.7. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery.

6.8. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

6.9. Other rights and obligations of the parties during the transport of goods may be regulated by the seller's special delivery conditions, if the seller has issued a complaint procedure.

6.10. Woofney.cz/eu provides or mediates the following delivery methods: DHL, GLS. 

6.11. Individual modes of transport are offered according to the current availability of individual services and with regard to capacity and range options. In the event of force majeure or information system failure, the seller is not responsible for delayed delivery of goods. All offered modes of transport, their current conditions and prices can be found on the website here.

VII. Rights arising from defective performance

7.1. The seller shall deliver the object of purchase to the buyer in the agreed quantity, quality and design. If the quality and design are not agreed, the seller shall perform in the quality and design suitable for the purpose apparent from the contract; otherwise for the usual purpose. If the seller delivers a larger quantity of goods than was agreed, the purchase contract is concluded for the excess quantity, unless the buyer rejects it without undue delay.

7.2. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.3. If the Buyer so requests, the Seller shall confirm in writing the extent and duration of the Seller's obligations in the event of defective performance (hereinafter referred to as the "confirmation"). The Seller shall also state his name, registered office and identification data in the confirmation. If the nature of the item does not prevent this, the confirmation may be replaced by a document confirming the purchase of the item containing the above-mentioned data.

7.4. The Buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months from the date of receipt. In the case of the purchase of already used consumer goods, the Buyer is entitled to exercise the right to a defect that occurs in the goods within twelve months. If the period for which the item can be used is stated on the item sold, on its packaging, in the instructions attached to the item or in the advertisement in accordance with other legal regulations, the provisions of the Civil Code on quality guarantees shall apply. The period for exercising rights arising from defective performance begins to run on the day of receipt of the goods.

7.5. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods:

• the goods have the properties agreed upon by the parties, and in the absence of such an agreement, they have the properties described by the seller or the manufacturer or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them;
• the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used;
• the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template;
• the goods are in the appropriate quantity, measure or weight and
• the goods comply with the requirements of legal regulations.

7.6. The provisions of Art. 7.5 of the terms and conditions shall not apply if the seller has specifically notified the buyer before concluding the purchase contract that some property of the item differs and the buyer has expressly agreed to this when concluding the purchase contract.

7.7. A defect in the goods is not:

• damage to the goods as a result of unprofessional installation, operation, modifications or repairs, as a result of inappropriate handling of the goods, gross negligence in taking care of the goods, use contrary to the manufacturer's recommendations, instructions or user manual, or as a result of other unprofessional interventions, except for situations where such damage was caused by the seller himself;
• damage to the goods as a result of using incorrect consumables;
• damage to the goods as a result of exceeding the service life of the goods
• mechanical damage to the goods;
• damage to the goods as a result of using or storing the goods in an unsuitable environment, in conditions that do not correspond to the properties of the goods in terms of temperature, dustiness, humidity, or chemical and mechanical influences;
• damage to the goods as a result of a natural disaster or force majeure.

7.8. The seller's liability for defects in goods is excluded for goods sold at a lower price for a defect for which the lower price was agreed, for wear and tear of the goods caused by their normal use, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when the buyer took them over, or if this results from the nature of the goods.

7.9. The buyer's right to claim for defective performance is based on a defect that the goods have when the risk of damage passes to the buyer, even if it only becomes apparent later. If the defect becomes apparent within one year of taking over, it is assumed that the item was defective already upon taking over, unless the nature of the item or defect precludes this. This period does not run for the period during which the buyer cannot use the item, if he has rightfully pointed out the defect.

7.10. The moment of claiming a claim is considered the moment when the seller is notified of the occurrence of the defect and the right to claim for defective performance of the purchased goods is exercised.

7.11. The buyer shall inspect the goods as soon as possible after the risk of damage has passed to the goods and shall ascertain their properties and quantity. If the seller sends the goods, the buyer may postpone the inspection until the goods have been delivered to the destination. If, after unpacking the shipment, the buyer discovers that the contents have been damaged during transport, he shall notify the seller of this fact no later than within three working days of receipt of the goods by telephone at the following number: +420 704 155 996, by means of a message sent by e-mail to the address info@woofney.cz or by registered mail to the address Aylindo s.r.o., Areál PAI, Lidická 207, Beroun, 266 01, Czech Republic.

7.12. The buyer shall exercise rights arising from defective performance by contacting the seller by telephone at: number: +420 704 155 996 via e-mail at: info@woofney.cz or by post at Aylindo s.r.o., Areál PAI, Lidická 207, Beroun, 266 01, Czech Republic.

7.13. If the item has a defect, the buyer may request its removal. At his/her option, he/she may request the delivery of a new item without a defect or the repair of the item, unless the chosen method of removing the defect is impossible or unreasonably expensive compared to the other; this will be assessed in particular with regard to the significance of the defect, the value that the item would have without the defect, and whether the defect can be removed in the other method without significant difficulties for the buyer. The seller may refuse to remove the defect if this is impossible or unreasonably expensive, in particular with regard to the significance of the defect and the value that the item would have without the defect.

7.14. The seller shall remove the defect within a reasonable time after it is discovered in a way that does not cause significant inconvenience to the buyer, taking into account the nature of the item and the purpose for which the buyer purchased the item. To remove the defect, the seller shall take over the item at its own expense. If this requires dismantling the item, the assembly of which was carried out in accordance with the nature and purpose of the item before the defect became apparent, the seller shall dismantle the defective item and assemble a repaired or new item or cover the costs associated with this.

7.15. The buyer may demand a reasonable discount or withdraw from the purchase contract if:

• the seller has refused to remove the defect or has not removed it in accordance with Article 7.14 of the Terms and Conditions;
• the defect occurs repeatedly;
• the defect is a material breach of the purchase contract, or
• it is obvious from the seller's statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the buyer.

7.16. If the defect of the item is insignificant, the buyer may not withdraw from the purchase contract (within the meaning of Article 7.15 of the Terms and Conditions); it is assumed that the defect of the item is not insignificant. If the buyer withdraws from the purchase contract, the seller shall refund the purchase price to the buyer without undue delay after receiving the item or after the buyer proves that he has sent the item.

7.17. The defect may be blamed on the seller from whom the item was purchased. However, if another person is designated to carry out the repair, who is at the seller's location or at a location closer to the buyer, the buyer shall report the defect to the person designated to carry out the repair.

7.18. Except in cases where another person is designated to carry out the repair, the seller is obliged to accept the complaint at any establishment where the acceptance of the complaint is possible with regard to the range of products sold or services provided, or possibly at its registered office. When making a complaint, the seller is obliged to issue the buyer with a written confirmation stating the date on which the buyer made the complaint, its content, the method of handling the complaint requested by the buyer and the buyer's contact details for the purpose of providing information on the handling of the complaint. This obligation also applies to other persons designated to carry out the repair.

7.19. The complaint, including the removal of the defect, must be resolved and the buyer must be informed of this no later than thirty (30) days from the date of the complaint, unless the seller and the buyer agree on a longer period. If the subject of the obligation is the provision of digital content, including digital content delivered on a tangible medium, or a digital content service, the complaint must be resolved within a reasonable time, taking into account the nature of the digital content or digital content service and the purpose for which the buyer requested it.

7.20. After the period specified in Article 7.19 of the Terms and Conditions has expired in vain, the buyer may withdraw from the purchase contract or request a reasonable discount.

7.21. The seller is obliged to issue the buyer with a confirmation of the date and method of resolving the complaint, including confirmation of the repair, and its duration, or a written justification for the rejection of the complaint. This obligation also applies to other persons designated to carry out the repair.

7.22. Anyone who has a right arising from defective performance is also entitled to compensation for the costs reasonably incurred in exercising this right. However, if the buyer does not exercise the right to compensation within one month after the expiry of the period within which the defect must be pointed out, the court will not grant the right if the seller objects that the right to compensation was not exercised in time.

7.23. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaints procedure.

7.24. The seller or another person may provide the buyer with a quality guarantee in addition to his statutory rights arising from defective performance.

VIII. Consumer's right to withdraw from the contract

8.1. For the avoidance of doubt, the Seller declares that within the framework of online sales provided on the website, it does not provide any services, including repair or maintenance services, accommodation, transport or catering services, it does not supply alcoholic beverages, audio or video recordings or computer programs, newspapers, periodicals or magazines, or digital content.

8.2. The Buyer acknowledges that, pursuant to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of, among other things:

• goods manufactured according to the Buyer's requirements or adapted to his personal needs;
• goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods that have been irretrievably mixed with other goods after delivery due to their nature;
• goods in sealed packaging that, for health protection or hygiene reasons, is not suitable to be returned after the buyer has broken it, and a veterinary medicinal product. A veterinary medicinal product is any substance or combination of substances intended for the treatment or prevention of disease in animals. What can be classified as medicinal products is defined by Decree No. 228/2008 Coll., on registration. These products include, for example, antiparasitics.

8.3. Unless this is the case specified in Article 8.2. of the Terms and Conditions, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample Withdrawal Form provided by the seller published on the website. The buyer can send the withdrawal from the purchase contract to the address of the seller's business premises (Aylindo s.r.o., Areál PAI, Lidická 207, Beroun, 266 01, Czech Republic.) or send it by e-mail to the seller's e-mail info@woofney.cz.

8.4. In the event of withdrawal from the purchase contract according to Article 8.3 of the Terms and Conditions, the purchase contract is cancelled from the beginning. The goods must be returned to the seller without undue delay, no later than fourteen (14) days from the withdrawal from the contract, to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.

8.5. In the event of withdrawal from the contract pursuant to Article 8.3 of the Terms and Conditions, the Seller shall return the funds received from the Buyer, including the costs of delivery of the goods, within fourteen (14) days from the date of receipt of the returned goods. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall return the costs of delivery of the goods to the Buyer in the amount corresponding to the cheapest method of delivery offered. The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or in another manner, including by offsetting against a new invoice (purchase price) in the event of a further purchase from the Seller, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Seller receives the goods or before the Buyer proves that he has sent the goods back, whichever occurs first.

8.6. The buyer is obliged to return the goods always in the original packaging, otherwise the compensation for the packaging will be credited by the seller against the refund of the purchase price, or the seller is not obliged to refund the purchase price to the buyer and the withdrawal from the contract is not effective. In the event of such withdrawal, the buyer is obliged to return the goods clean and without any signs of use, otherwise the seller is not obliged to refund the purchase price to the buyer and the withdrawal from the contract is not effective. The seller is not obliged to accept excessively dirty, soiled, or otherwise obviously hygienically defective goods for complaint.

8.7. The buyer is liable to the seller for the reduction in the value of the goods that arose as a result of handling these goods differently than is necessary with regard to their nature and properties. The seller is entitled to unilaterally set off the claim for compensation for damage incurred to the goods against the buyer's claim for refund of the purchase price.

8.8. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.

X. Personal data protection

9.1. The Seller fulfils its information obligation towards the Buyer pursuant to Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “GDPR Regulation”) related to the processing of the Buyer’s personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating the purchase contract and for the purposes of fulfilling the Seller’s public obligations through a special document “Personal data protection”.

X. Sending commercial communications and storing cookies

10.1. The Buyer agrees pursuant to the provisions of Section 7(2) of Act No. 480/2004 Coll., on certain information society services and on the amendment of certain acts (Act on Certain Information Society Services), as amended, with the sending of commercial communications by the seller to the electronic address or telephone number of the buyer. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of the GDPR Regulation related to the processing of the buyer's personal data for the purpose of sending commercial communications by means of a special document.

10.2. The seller fulfills its legal obligations related to the possible storage of cookies on the buyer's device by means of a special document.

XI. Delivery

11.1. Documents may also be delivered to the buyer by e-mail to the buyer's e-mail address specified in the process of concluding a purchase contract, the process of creating a user account, or in other mutual communication. Documents delivered in this way are deemed to have been delivered no later than the third calendar day after they were sent.

XII. Final provisions

12.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

12.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1820, paragraph 1, letter n) of the Civil Code.

12.3. The seller shall handle consumer complaints via the electronic address info@woofney.cz. The seller shall send information on the handling of the buyer's complaint to the buyer's electronic address specified by the buyer during the process of concluding the purchase contract, creating a user account, or to the electronic address specified in the complaint, if it differs from the address provided by the buyer during the conclusion of the purchase contract. The seller has not set other rules for handling complaints.

12.4. The seller is authorized to sell goods on the basis of a trade license. Trade control is carried out within its scope by the relevant trade license office. The Czech Trade Inspection Authority, within a limited scope, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

12.5. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from a purchase contract. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from a purchase contract.

12.6. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

12.7. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By choosing the law according to the previous sentence, the buyer, who is a consumer, is not deprived of the protection provided by the provisions of the legal order from which it cannot be contractually deviated, and which would otherwise apply in the absence of a choice of law pursuant to the provisions of Article 6(1) of the GDPR. 1 Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

12.8. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

12.9. The Annex to the Terms and Conditions shall consist of the Model Form for Withdrawal from the Purchase Contract.

12.10. The Buyer is obliged to familiarize himself with these Terms and Conditions before purchasing the goods. By sending an order to the Seller, the Buyer confirms that he has familiarized himself with these Terms and Conditions and the Complaints Procedure, that he is familiar with their content and that he expressly agrees with their wording. The terms and conditions are available as a page at www.woofney.cz

12.11. This version of the terms and conditions is valid and effective from 3.5.2025.

In Králův Dvůr, on 3.5.2025.

Aylindo s.r.o.